Refund and Cancellation Policy

You can cancel a monthly subscription or platform fee at any time by writing to service@mindcode.cc. The cancellation takes effect at the end of the current billing period, and you keep full access until then.

No further charges are made after the period ends. The fee for the current period stays paid, since the service remains available to you until its last day.

Model API and Autonomous Runs usage is billed for what was used, from our metered records. Usage that has already been delivered is final.

When a request fails because of an error on our side, we credit it on your next invoice.

Project services and pilots follow the scope, milestones and price in the signed statement of work. If you cancel a project, you pay for the work completed up to the cancellation date, and we refund any amount you prepaid for work that has not started.

If you were charged twice, charged the wrong amount or charged after cancelling, we refund the difference in full.

Please send questions about an invoice to service@mindcode.cc within 15 days of the invoice date, so we can check it while the details are fresh.

• Write to service@mindcode.cc with the invoice number and a short description.
• We reply within two business days.
• Approved refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
• Payments made by ACH, wire or check are refunded by bank transfer.

Before disputing a charge with your bank, please contact us first. Most questions are resolved within a few days. You can also contact us here.